Writing an enquiry
Here are some tips to write a short enquiry letter or email in English. You send an enquiry when you want to know something: perhaps you want some information from a hotel about room availability, or want to ask a school of English about prices.
Starting your enquiry
Dear Sir / Madam (especially in a letter when you don't know the name of the person)
In an email, you can omit "Dear Sir / Madam" and immediately start with your enquiry.
I'm interested in an English course at your school.
I'd like some information about room availability.
I saw your brochure about adventure holidays and I'd like some more information.
I'm writing to ask about your prices.
How much is a double room?
How long is the PET course?
Do you have a brochure you can send me?
Is breakfast included in the price?
Do you provide airport transfers?
(For more information on how to ask questions, see our page on booking a hotel room.)
If you have a lot of questions
You can ask more than one question in one sentence, or ask one question with many bullet points.
In this example, "Can you" introduces two questions, and "Do you" introduces another two questions.
I'd like to book a single room for the week of 1 – 7 June. Can you confirm availability and the cost per night including breakfast?
Do you provide wi-fi and airport transfers?
In this example, "about" introduces four more questions:
I'm interested in a course at your school and I'd like more information about:
– the cost of a PET course
– accommodation with a host family
– evening activities
– class size and teachers
Thank you for your help. I look forward to hearing from you soon.
Yours sincerely / Best wishes
Example email enquiries
I saw your brochure for weekend city breaks and I'd like more information.
Do you organise city breaks to Prague or Riga? Please can you confirm the cost (including hotel accommodation) and dates of the next break?
I'm writing to ask about your room availability from 16 July to 26 July. Is it possible to book two double rooms in advance?
I'd like to rent a car for seven days, beginning July 10. Please can you confirm:
– the cost for a small family car, including taxes and insurance
– your exact location at Heathrow airport
– the cost for an additional driver per day
I look forward to hearing from you
1. Keep it simple
Write in short sentences, with one idea per sentence.
2. Use "please" and "thank you"
"Please" is at the beginning of the sentence ("Please can you confirm…)
"Thank you is at the end of the enquiry (or you can write "I look forward to hearing from you" instead).
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