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How To Write An Email

Emails are generally shorter than letters. As they are often written quickly, in response to a request or question, they may contain only a few lines. Informal English, abbreviations, and absence of standard salutations are common when you write an email.

Emails may contain the following elements:

– Subject line
This shows the reader the exact subject of the email.

– (Salutation)
This is optional. Some people start with "Hi", others with the first name of the reader, or others with no name or salutation at all.

– Reason for writing

– Main point

– (Closing)
There are a variety of closing phrases, such as "Cheers" or "Thanks". These are also optional.

How to write an email

1. Use a descriptive subject line.
Say what the email is about in a few words. Instead of writing "Urgent", write "Meeting at 10am about pay rise", for example.
Use a subject line each time you reply to an email, to avoid subject lines starting "Re:"
Be careful to avoid writing general subject lines, such as "Hello" or "Hi", as some email providers automatically delete these as spam.

2. Keep your emails short.
Try to keep to only one point in each email. If necessary, you can send more emails on different points. If you write a descriptive subject line for each email, it's easier for your reader to understand the content of your email.
You don't need to quote all the previous messages in the one you send. You can selectively quote (only including the previous question, for example) by using the angle brackets << quote here >>.

3. Write simple, direct English.
This is especially important if you're writing to someone whose first language is not English.

Here are some ways of writing simple English:
– use active forms instead of passive forms
– write short sentences rather than long ones (if in doubt, stick to a simple "who did what to who, how, where and when" type word order)
– don't use idioms
– use common words rather than technical or jargon words if your reader is not in the same field as you

4. Make sure your reader knows what to do next.
Help your reader act on your email. For example, if you want your reader to find some information for you, write "Please can you find me the sales figures for 2015" instead of a less direct "I'm going to need the sales figures for 2015".

5. Reduce the amount of email you send.
Most people receive more (rather than less) email every day. Here are some ways you can reduce the number of emails you send to people:

– make a phone call rather than write an email. This is particularly effective if you only want a quick piece of information

– only write an email to the people who need to see it. Don't automatically click "reply to all" if only one or two people need to read your message.

– don't take part in chain emails (when you have to forward something on to five of your best friends, for example)

– don't reply to spam

6. Don't send heavy attachments.
If possible, send a zip file, or give web addresses where your reader can find information.

7. Be careful what you write in your email.
Try to make your emails informative and polite, and use a neutral tone. Remember that your reader could forward your email to other people, so only write what you would be happy for other people to read. (No gossip, no personal comments, no confidential information and no ambiguous English such as sarcastic humour.)
Avoid using emoticons and smilies in business emails, or too many exclamation marks.

8. Check your email before you send it.
Use a spell check to eliminate spelling mistakes. Read your email aloud to check for grammar and punctuation errors. Ask yourself these questions:
"Is this clear?"
"Does my reader know what to do next?"
"Is this polite?"

Samples for writing emails

There are a number of ways to start the email. In many cases, you can copy the sender and use the same greeting, but if you are the one to write first, here are some possible greetings.

– Friends and colleagues
"Hi" is informal, and you can use it for friends and colleagues.
You can also use "Hello" or "Hello + first name" if you know the person well.

– For acquaintances
Use "Dear Mr Jones" / "Dear Ms Jones" if you know the name of the person. Like with letters, use Ms instead of Miss or Mrs when you write to women.

– Formal emails
If you don't know the name of the person, you can write "Dear Sir", "Dear Madam" or "Dear Sir / Madam".

– Writing to a group of people
If you are writing to a group of people, you could use a collective noun:
"Dear customers", "Dear partners".

If you are writing to a group of people who work in the same company or department, you could write "Dear All", "Dear colleagues", or "Hello everyone".

– Writing to a group of bosses in your company
Here you could write "Dear Managers", "Dear Directors" or "Dear Board members".

– No greeting
Often in companies, you write quick emails to colleagues. Using email in this way is almost like using the telephone. In these situations, you don't need to write any greeting or name, but just start the message.

Starting your email

Your first sentence should tell the reader what your email is about. Here are four of the most common reasons for writing an email, along with some sentences you can use to start:

1. Replying to a previous email

"Thanks for the information."
"Thanks for your phone call."
"Thanks for getting me the figures."

2. Giving brief updates

"Just a quick note to tell you…"
"Just a quick note to let you know…"
"Just to update you on…"

3. Referring to an attachment

"Take a look at the attached file."
"Have a quick look at the file I've attached about…"
"Thought you might find the attached interesting."

4. Changing plans

"Sorry, but I can't make the meeting tomorrow."
"Sorry, but I won't be able to meet you next week."
"Sorry, but something has come up and I can't meet you for lunch."

Your first sentence should only have one theme. For example, your reason for writing may be to ask for help, or to share some information, or to ask a question. Your first sentence for these different situations could be:

"Have you got a few minutes to help me with…?"
"Just wanted to let you know…"
"Regarding X, can you tell me if…?"

If you have more than one reason for writing, give each reason its own paragraph. It doesn't matter if your paragraph is only one line long. In fact, the extra space helps your reader to understand you have more than one reason for writing, and that each reason is different from the other.

Sample email writing

Hi Jo

Just wanted to let you know we got the project! They're signing tomorrow, so we should be starting the planning next week.

Regarding your presentation to them last year, do you still have the Powerpoint files?

Thanks

Also check out Writing a Business Letter and How to Start and End a Business Letter or Email.

More Help to Write an Email

Writing emails is a vital business writing skill. For more phrases and tips, check out Business Writing Essentials: How to Write Letters, Reports and Emails.
You get:

  • ready-to-use email templates for everyday business situations
  • guidelines for punctuation, spelling and layout
  • advice on the correct style and tone
  • Test your knowledge of email writing!

    Try the quiz below.

    Level: Pre-intermediate and above

    1. Emails are often shorter than letters, and often use abbreviations. How could you write ''I received the information you sent me'' in an email?
    2. How could you write ''I am writing to give you further information concerning...'' in an email to a colleague?
    3. You want to tell a colleague about the result of something you both worked on. You write: __
    4. You want to ask someone to give you information quickly. You write: _____
    5. How can you start an email to a close colleague?
    6. How can you end an email in which you have asked for help?
    7. Someone has asked you for help or information. When you deal with this in your email you write: __
    8. You want to confirm the time and date of a meeting. You write: __
    9. You want confirmation of the time of a meeting. You write: __
    10. You want a colleague to look at a report you've written. You attach it to your email and write: __



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    39 comments

    Prabhakar Reddy
    Very useful infrmtn. Am expecting more infrmtn regdg. Thank you.
    alyaa
    Good
    dejen
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    priya
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    dd
    Great information for my assignment!Thank you
    meena
    i need to write a mail to all the employees that 1st and 3rd saturdays of every month will be working days. so can you please send me sample format
    Clare
    To all staffPlease be informed that the first and second Saturdays of every month will (from now on) be considered as working days.(Your name)
    Kevin
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    Keshav Subedi
    Very excellent
    Aminul
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    nomandla
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    Su Thet Htar
    I can't understand about email but I understand how to write an email . Thanks you for your adviceā€¦^^^^^^^^^^^
    vincentjony@gmail.com
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    durgessh sree
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    Isabel
    It is an excellent way to understand how to write an e-mail.
    AbdulRasheed
    I need to inform all our accounting staff member's for new update of VAT system,kindly advice me with exact sentence.Urgent
    Clare
    I'm writing to inform you (all) about the new update(s) to the VAT system.(Then say what this update is / these updates are, how it will be implemented, where people can get additional information to help them with their accounting work.)
    walaa mohy
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    Sopheap Kong
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    Hadeer Ibrahim
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    Mrunmay Mohapatra
    the best source
    ben
    i want to send an attachment to business partners about company updates
    Clare
    Dear all"Please find attached recent company and management updates." OR"Please find attached some updates regarding the new management structure."
    rupam
    can you suggest me how can write thanks email to our valuable client after meeting
    Clare
    Dear (name of client)I / We greatly enjoyed meeting you on (date) and look forward to (doing business together / our next meeting on... / continuing working with you).(At this point, you should make some specific references to what you talked about, ideas for future collaboration, etc.)With best wishes / Yours sincerely
    abdul
    how can i write and official email to my company i put my laptab in the office when i came back there was not laptab missing laptab
    sanjay
    Very good
    Clare
    "I'm writing to inform you that my laptop has gone missing from the office. I put it there on (day) but when I returned (at time / on day) I noticed that it was no longer there. I would be grateful if you would investigate this as ... (it is my personal laptop / I need it for my work, etc)"
    amel
    how can i write an email to apply for job in a nother country that i m visiting on april ,thank u
    Mr.Phyo Wai Kyaw
    These letters are so good and useful! Thanks!
    Clare
    If you want to set up an interview you can write: Dear (name of person)I'll be travelling in (name of country) in April, and was wondering if we could set up a meeting to discuss work opportunities in your company / organisation." Then write a little about what you can bring to the organisation (your skills, experience, etc). Then write:"I would greatly appreciate the opportunity to meet with you. I'll be in (name of city) on (dates / weeks, etc.)Yours sincerely(your name)"
    rohit
    I want to write mail to manager , for changes made after sugesstion.Like. As per your advice we made changes in file, pls once review and let me know. Is it ok?
    Clare
    As per your advice, we have made changes to the file. Please could you review these changes / take a look and let me know?Many thanks(your name)
    Beccky
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    shruti
    I want to write an email to inform all employees that conference room is booked for tomorrow for so and ao purpose and from xxx to xxx. How to write it correctly
    Clare
    Please note that the conference room is booked tomorrow (for the Board Meeting) from (time) to (time).
    fariyal
    very helpful
    Htet Myat Mon
    Thanks a lot
    Tong
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