How to make a booking in English
Making a booking in English does not have to be complicated. In fact, if you keep the information concise, you will find it easy!
Starting the conversation
I'd like to…..
…. book a double room (for two nights from Monday 2 August to…)
…. book a table (for two at 9 pm tomorrow night)
…. book a flight (from London to Paris on Tuesday 10 November)
…. book seats (tonight for "Phantom of the Opera")
You can also reserve a room, a table or seats.
Responding to questions
How many people is the booking for?
… It's for two people.
How would you like to pay?
… Can I pay by credit card?
Can you spell your surname?
… Yes, it's B – R – O – W – N.
Can you give me your credit card number and expiry date?
…Yes, it's …….
What time do you want to leave / arrive / check-out?
… I'd like to arrive in London by 6 pm.
Would you like to take advantage of our special insurance / extra facilities?
… No thank you / Could you give me extra information?
Asking for more information
Does this price include all taxes? (for hotels and flights)
Is there a booking fee? (for flights, theatre tickets)
How much is the baggage allowance? (for flights)
Could you confirm my booking?
What time should I arrive? (for theatres, restaurants)
What time do I have to check in / do I have to check out? (for flights, hotels)
Is there an ensuite bathroom? (for hotels)
Remember the essential information:
– how many nights (at a hotel)
– how many people (at a restaurant or the theatre)
– what time (for a flight or at a restaurant)
– how much does it cost (for a flight, theatre tickets or a hotel room)
Research the vocabulary you need before you make a call:
– what type of theatre seat you need
– what type of hotel room you want
– where you want to sit on the plane
Remember to pronounce numbers and letters clearly.
When you spell something or give a number, speak slowly and emphasise the important information.
I am very happy,because these lessons are great! ThanKs!!!!!!!!!!!!!!!!!!!!!!!!!!!!
that's really very useful thank you very much
valeriaI am very happy,because these lessons are great! ThanKs!!!!!!!!!!!!!!!!!!!!!!!!!!!!
thanks a lotthis page is so helpful
it's very useful for me, thank you so much
Very useful! Tnx!
thank you so much it's very useful
i think it will be useful to me when i'm making reservation in office
thanks a lot!
saw mya nwe
It's very useful for me and l like very much indeed.Thanks a lot.
wow it helps me alot... now i can book or order anything assurly...
Thank you, you helped me so much with my schoolwork!
You guys are the best !Thank you so much!
thank you so much that really useful for all
Thank you so much!
thank you so much for the effort provided to us
Really useful thank
This is very useful and make me easy to book something XD
Get a FREE English Short Story!
Like to learn English? Join 19,600+ people who read our newsletter and get more help with:
We won't share your email address and you can unsubscribe any time.