Making a booking in English does not have to be complicated. In fact, if you keep the information concise, you will find it easy!
Starting the conversation
I'd like to.....
.... book a double room (for two nights from Monday 2 August to...)
.... book a table (for two at 9 pm tomorrow night)
.... book a flight (from London to Paris on Tuesday 10 November)
.... book seats (tonight for "Phantom of the Opera")
You can also reserve a room, a table or seats.
Responding to questions
How many people is the booking for?
... It's for two people.
How would you like to pay?
... Can I pay by credit card?
Can you spell your surname?
... Yes, it's B - R - O - W - N.
Can you give me your credit card number and expiry date?
...Yes, it's .......
What time do you want to leave / arrive / check-out?
... I'd like to arrive in London by 6 pm.
Would you like to take advantage of our special insurance / extra facilities?
... No thank you / Could you give me extra information?
Asking for more information
Does this price include all taxes? (for hotels and flights)
Is there a booking fee? (for flights, theatre tickets)
How much is the baggage allowance? (for flights)
Could you confirm my booking?
What time should I arrive? (for theatres, restaurants)
What time do I have to check in / do I have to check out? (for flights, hotels)
Is there an ensuite bathroom? (for hotels)
Remember the essential information:
- how many nights (at a hotel)
- how many people (at a restaurant or the theatre)
- what time (for a flight or at a restaurant)
- how much does it cost (for a flight, theatre tickets or a hotel room)
Research the vocabulary you need before you make a call:
- what type of theatre seat you need
- what type of hotel room you want
- where you want to sit on the plane
Remember to pronounce numbers and letters clearly.
When you spell something or give a number, speak slowly and emphasise the important information.